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Cloud call center - Go For VoIP

Imm. KAVALI CENTER, 2ème niveau C/Gombe, Kinshasa

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Cloud call center

Cloud Call Center

Cloud Call Center

Une solution Cloud Call Centerest un outil qui permet aux entreprises de gérer les appels téléphoniques entrants et/ou sortants avec les prospects, clients et partenaires.

Notre centre d’appels « Cloud Call Center » est hébergé dans le Cloud et comprend des technologies de base composées du distributeur automatique d’appels (ACD) et du système de réponse vocale interactive (IVR). En outre, notreCloud Call Centerinclut également d’autres modules, tels que la gestion des effectifs, file d’attente, l’analyse, etc.

Les Fonctionnalités

  • Automatisation des appels commerciaux
  • Analyses et rapports en temps réel
  • Réponse vocale interactive
  • Configuration multicanal (voix, vidéo, chat, SMS et réseaux sociaux)
  • Éditeur de plan de numérotation visuel
  • Portail d’administration unifié
  • Gestion de file d’attente
  • Etc